Sunday, April 21, 2013


One more from the evil, evil desk of FLAWSOPHY'S EVIL TWIN ...

Sometimes, I get upset when I expect a certain level of niceness from people and I don’t get it, even though there is absolutely no need for them to be that nice at all.

Today, I was in this corporate coffee chain store (let’s call it “strawpucks”) and I ordered my usual medium black coffee. The coffee was not ready and the store-girl asked me to wait for 3 minutes while she set up a new batch of coffee for brewing. In previous situations like this, the store usually gave me the coffee for free because I have to wait and be inconvenienced because of their fault of not having the brewed coffee ready to go. But this girl clearly displayed her ignorance and complete lack of proper training in this job by asking me to pay the bill and wait. As I was waiting for my order, I got upset. I totally felt that the coffee should have been free because remember? This is capitalism and every fault must be paid for by someone. What’s suddenly this  “kindly adjust, please” business. Since when did we start putting up with other people’s inefficiencies without scoffing and not be pricks all the time ?  I stood there confused ...

Just so you know, it’s them corporates who have turned me like this. Every slightest inconvenience and they would pick up the tab. Over the years, it happened a lot to me in the name of “treating their customers well”. They gave me free coffees whenever they made a slight error like say, I would ask for medium roast coffee, they would accidentally serve me dark roast coffee like I can even tell the difference. Once, they gave me free coffee merely because I had to wait for 5 extra minutes in the line for the guy before me had a large take-out order of 6 coffees and half-a-dozen muffins or something. Another time, the supermarket clerk gave me the star-wars themed throw-over fleece blanket (yes! It looked hideous) for free because they couldn’t find the price-tag on it.  In my early days in USA, one day we were sitting in a movie theater waiting for the movie to begin and there was some technical problem which led to the commencement of the movie screening delayed by all but 5-7 minutes. As a matter of fact, I didn’t even notice. And the manager of multiplex came out and gave us free movie passes redeemable anytime in the next one year for the “all the trouble”. Being new to this kind of capitalism, I frankly felt a little bit insulted. I thought, The nerve on this guy.  Does he think so low of his customers ? Does he think I am this kind of extreme loser consumer guy who expects his movie begin right on the second like it’s a spaceship launch ? Does he think I am  a shallow, soul-less, heartless person who goes around with a pocket calculator and a scratch book putting a currency value and screaming on the sidewalk about how much the society owes me for every minute of my time - like a publicly traded corporation ? It’s one thing to give a refund when they screw up my flight or lose an important package in the mail …   .

At the time, I felt violated but, hey, I am a practical guy. I availed of the free movie within the same week. Soon I got used to this corporate’s “Please,-we-are-not-your-friends-and-no-one-needs-to-do-any-favors-for-each-other-‘coz-your-money-is-the-only-reason-we-talk-to-you-nicely” attitude. In fact, I learnt to experience mild delight and occasionally secretly wish that they screw up so that I can get free beverages and free movie tickets every once in a while. Sometimes, I would be even deliberately rude to the check-out clerk just to teach the company a lesson and do my bit for my left-leaning liberal friends.

And today, this happens. What the hell, man ?

 

9 comments :

Twilight Musings said...

LoL. So, that's how US consumers are spoiled. :)

Reminds me this,
http://youtu.be/sJSUisk7Hhg

They are talking about contracts and unwittingly demonstrating corporate behaviour when they become too big.

Sash! said...

hehe ... very funny ad ...

yeah ... it gets ironically worse when it spills into your regular life without thinking ... I wouldn't say there are zero situations with a friend who just obligated me for something and I thought, "You know, if this was a corporate company I am dealing with, I'd probably get something for free in return ... " :)

(ok .. that's too much but it's funny to think that way) :P

g2 said...

Corporations in India are not that cool. If the person at the counter at Mc Donald's accidentally drops a couple of fries from the bag, he'll pick them up, put them in the same bag and give it to you. If you refuse it, he'll most probably give it to the next guy.

smanu said...

Why did u pay her at all in the first place? I mean, antha gaathakaaniki elaa paalpadddaru? ;-) You didn't try informing her of the past policies or inquiring about the present policies?

Sash! said...

@g2: yeah ... perhaps, that's internal policy memo given out to entry-level MBAs, "If he don't eat it, we find someone who will" !!! :)

@Smanu: hehe ... yeah .. adagalsindhi .. "emammayi ? maryadalu marchipothunnaaraa ... ? " ani :)

Rohan said...

That is why I like MNCs! They are keen on keeping up their name!

smanu said...

Yeah if there was a change in policies, she might perhaps inform u saying "Aaay! Mammalni ilaagee cheyyamannaarandi maryaadalu" :)

Sash! said...

@smanu: who's side are you on ? Grr ... :)

smanu said...

I don't take any sides, only shift places on a need-basis :)

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